Refund policy

At Wardro.in, we want every order to reach you in the condition described on our website. Please read this policy carefully before placing an order.

Change-of-Mind Returns

We do not accept returns or exchanges for change of mind.

This includes situations where:

  • You no longer want the item.

  • You selected the wrong size.

  • You selected the wrong colour.

  • You ordered the wrong quantity.

  • You provided an incorrect delivery address.

  • The item does not suit your personal preference.

Please carefully review product descriptions, measurements, images, prices, and your order details before completing checkout.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at care@wardro.in as soon as possible and no later than 7 days after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video of the item

  • Photographs of the packaging

  • A photograph of the shipping label

We may request additional information or require the item to be returned for inspection.

Please do not use, wash, alter, or dispose of the item while your request is being reviewed.

If we confirm that an item is damaged, defective, or incorrect, we may provide an appropriate remedy depending on the circumstances and product availability. This may include:

  • Replacement

  • Exchange

  • Repair

  • Store credit

  • Refund

Where the confirmed issue was caused by our error, we will cover reasonable return shipping costs.

Non-Returnable Items

Unless otherwise required by applicable law, we cannot accept returns for:

  • Items that have been used, worn, washed, altered, or damaged after delivery

  • Items returned without their original packaging, tags, accessories, or components

  • Personalised or customised items

  • Made-to-order items

  • Clearance or final-sale items

  • Gift cards

  • Items that cannot be returned for hygiene or safety reasons once opened or used

  • Items returned without prior approval

How to Request a Return

To request an eligible return, email care@wardro.in with your order number and supporting details.

If your return is approved, we will provide return instructions.

Items sent back without prior approval may not be accepted.

Customers are responsible for ensuring that an approved return is securely packed and handed to the designated carrier.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method where possible.

Bank, card, payment-provider, and processing timelines are outside our control. Therefore, it may take additional business days for the refunded amount to appear in your account after the refund has been issued.

Original delivery charges are non-refundable unless:

  • The item was damaged, defective, or incorrect; or

  • Applicable law requires otherwise.

If a refund cannot be sent to the original payment method, we will contact you regarding an appropriate alternative.

Missing Packages

If tracking shows that your order was delivered but you cannot locate it, please check with:

  • Household members

  • Neighbours

  • Building reception

  • The delivery carrier

Then contact us promptly at care@wardro.in.

We will review the available delivery information. However, we cannot guarantee a replacement or refund where the carrier provides valid proof of delivery.

Your Legal Rights

Nothing in this policy limits any mandatory rights or remedies available to you under applicable consumer protection law.

Contact

For return and refund support:

Email: care@wardro.in

Please include your order number and relevant supporting information.