Shipping policy

Order Processing

Orders are processed on business days, excluding Sundays and public holidays.

Processing time is separate from delivery time.

During sales, launches, holidays, severe weather, or other high-volume periods, processing may take longer.

Delivery Estimates Within India

Orders within India are generally expected to arrive within 5–10 business days after shipment.

This is an estimate and is not a guaranteed delivery date.

Delivery may be delayed due to:

  • Remote locations

  • Carrier disruptions

  • Weather

  • Public holidays

  • Address issues

  • Regulatory checks

  • Events outside our reasonable control

Available shipping methods and charges, if any, are shown at checkout before payment.

Order Tracking

Where tracking is available, tracking information will be sent using the contact details provided at checkout.

Tracking updates are supplied by the carrier and may take time to appear or refresh.

Address Accuracy

Customers must provide a complete and accurate:

  • Name

  • Phone number

  • Postal code

  • Delivery address

If you notice an address error, contact care@wardro.in immediately.

We cannot guarantee changes after an order enters processing or has shipped.

We are not responsible for delays, failed delivery, or loss caused by an incomplete or incorrect address supplied by the customer.

Additional charges for re-routing or re-shipping may be payable by the customer where permitted by law.

Delivery Attempts and Returned Parcels

The carrier may contact you or make more than one delivery attempt.

If a parcel is refused, remains unclaimed, or is returned because delivery could not be completed, please contact us.

We may deduct reasonable return or re-shipping costs from any refund or request payment before re-dispatch, except where the failure was our fault or applicable law requires otherwise.

Damaged Packages and Missing Items

Please inspect your parcel promptly after delivery.

If the outer package is visibly damaged, photograph:

  • The outer packaging

  • Shipping label

  • Contents

Report damaged, defective, incorrect, or missing items to care@wardro.in as soon as possible and no later than 7 days after delivery.

Include your order number and supporting photographs or video.

Risk of Loss

Responsibility for an order passes as provided by applicable law.

Where tracking shows delivery but the parcel cannot be located, contact us promptly so we can review the carrier's delivery information.

International Shipping

International delivery is available only where an international destination and shipping option are offered at checkout.

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Local charges

unless checkout expressly states otherwise.

Customs procedures may delay delivery.

Shipping Contact

For shipping questions:

Email: care@wardro.in